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Nature of Service
DesignDrafter is a cloud-based Software-as-a-Service (SaaS) platform providing digital building design automation tools, AI-powered assistance, and engineering calculation services.
Since our services are digital, intangible, and accessible immediately upon activation, this Refund Policy governs subscription purchases and payments made on the platform.
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Free Trial
We provide a 3-day free trial to allow users to evaluate the platform before purchasing a paid subscription.
No refunds will be provided for dissatisfaction after the trial period ends and a paid subscription has been activated.
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Subscription Fees
All subscription fees:
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Are charged in advance
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Are non-transferable
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Are exclusive of applicable GST and taxes
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Are payable as per selected billing cycle (monthly / yearly)
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Refund Policy
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General Rule – No Refund
Due to the nature of digital SaaS services, all payments made for subscription plans are non-refundable, except in cases mentioned below.
Once a subscription is activated and platform access is granted, no refund requests will be entertained for:
- Change of mind
- Lack of usage
- Incompatibility with internal workflows
- Failure to cancel before renewal
- Partial usage of subscription period
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Exceptions – Eligible Refund Cases
Refunds may be considered only in the following cases:
1. Duplicate payment due to technical error
2. Incorrect amount charged due to system malfunction
3. Platform outage exceeding 7 consecutive working days (verified by internal logs)
4. Failed activation where no access was granted
Refunds, if approved, will be processed within 7–14 working days to the original payment method.
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Cancellation Policy
- Monthly Plans
- Users may cancel anytime.
- Access will remain active until the end of the billing cycle.
- No partial refunds will be issued.
- Yearly Plans
- Users may cancel auto-renewal anytime.
- Access continues until the end of the annual subscription.
- No prorated refund will be issued for unused months.
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Auto-Renewal
Subscriptions automatically renew unless cancelled before the renewal date.
It is the user’s responsibility to cancel the subscription prior to renewal to avoid future charges.
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AI Credits & Usage-Based Components
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AI Credits are non-refundable once allocated.
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Unused credits do not carry forward unless explicitly stated.
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Unlimited AI plans are subject to fair usage policy.
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Enterprise / Team Plans
Custom enterprise agreements may have separate refund or termination clauses as per mutually signed contract.
Such agreements override this public Refund Policy.
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Chargebacks & Payment Disputes
Initiating chargebacks without contacting support first may result in:
- Immediate suspension of account
- Permanent restriction from platform access
- Legal recovery action if misuse is identified
We encourage customers to contact support at: support@designdrafter.com
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Force Majeure
No refund shall be applicable for service interruptions caused by:
- Natural disasters
- Government restrictions
- Internet outages
- Third-party infrastructure failures
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Governing Law & Jurisdiction
This Refund Policy shall be governed by the laws of India.
Any disputes shall be subject to jurisdiction of courts located in [Your City – e.g., Pune / Gurgaon / Delhi].
